Returns & Exchanges Policy 

 

Effective Date: September 20, 2023

 

At Mr. CBD Chicago LLC we are committed to ensuring your satisfaction with our CBD products. To provide clarity on our returns and exchanges process, please read our policy below:

 

1. Eligibility for Returns & Exchanges:

• We accept returns and exchanges on products within 30 days of purchase.
• To be eligible, the product must be in its original condition and packaging, unused, and accompanied by the original receipt or proof of purchase.

 

2. How to Initiate a Return or Exchange:

• To start the returns or exchanges process, please contact our customer support team at Contact@MrCBDChicago.com or call us directly at +1(331) 806-0482.
• Our team will guide you through the necessary steps and provide instructions on returning the product.

 

3. Return Shipping:

• Customers are responsible for return shipping costs, except in cases where the product is damaged or incorrect due to our error.

 

4. Refunds:

• Refunds will be processed within 5 business days after we receive and inspect the returned product.
• The refund will be issued to the original payment method used during the purchase.

 

5. Exchanges:

• If you would like to exchange a product, please inform our customer support team during the returns initiation process.
• We will provide instructions on how to complete the exchange.

 

6. Damaged or Incorrect Items:

• In the event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product.
• We will arrange for a replacement or refund, including any applicable return shipping costs.

 

7. Final Sale Items:

• Some products may be marked as "final sale" and are not eligible for returns or exchanges. This information will be clearly indicated at the time of purchase.

 

8. Tracking Your Return or Exchange:

• You can track the status of your return or exchange by contacting our customer support team or using the provided tracking number.

 

9. Changes to This Policy:

• Mr. CBD Chicago LLC reserves the right to modify or update this Returns & Exchanges Policy at any time. Any changes will be communicated through our website.

 

By making a purchase from Mr. CBD Chicago LLC, you agree to abide by the terms outlined in this Returns & Exchanges Policy. We recommend checking this policy periodically for updates.

 

If you have any questions or require further assistance regarding returns or exchanges, please reach out to our customer support team. We are here to ensure your satisfaction.