Shipping Policy

Effective Date: September 20, 2023

1. Shipping Locations:

Mr. CBD Chicago LLC exclusively ships within the United States.Before placing an order, please ensure that CBD products are legal in your state or locality as per local laws and regulations.

2. Order Processing and Delivery:

We make every effort to process and dispatch orders within 1-2 business days, excluding weekends and holidays. Estimated delivery times vary based on your location and selected shipping method.

3. Shipping Carriers:

Mr. CBD Chicago LLC partners with trusted shipping carriers (USPS/UPS), and you will receive a tracking number to monitor your order's progress.

4. Shipping Costs:

Shipping fees are calculated based on your location and the weight of your order, and they will be clearly presented during the checkout process.

5. Lost or Damaged Orders:

In the rare event of a lost or damaged order, please contact our customer support team within 7 days of receiving your package for prompt assistance.

6. Return to Sender:

Orders returned due to inaccurate shipping information provided by the customer will necessitate the customer covering any additional shipping costs.

7. Delivery Responsibility:

Once your order has been transferred to the shipping carrier, Mr. CBD Chicago LLC is not liable for delays, lost packages, or damage during transit.

8. Returns and Exchanges:

For comprehensive information regarding returns and exchanges, kindly refer to our Return Policy.

By placing an order with Mr. CBD Chicago LLC, you acknowledge and agree to adhere to the terms delineated in this shipping policy. To stay updated, we recommend periodic reviews of our Shipping Policy for any modifications.

If you have any inquiries or concerns regarding shipping, our customer support team is readily available to assist you. Your satisfaction remains our foremost priority.

Thank you for selecting Mr. CBD Chicago LLC for your CBD product requirements. We anticipate the privilege of serving you with distinction!

Return & Exchange Policy

Returns & Exchanges Policy Effective Date: September 20, 2023

At Mr. CBD Chicago LLC we are committed to ensuring your satisfaction with our CBD products. To provide clarity on our returns and exchanges process, please read our policy below:

1. Eligibility for Returns & Exchanges:

To be eligible, the product must be in its original condition and packaging, unused, and accompanied by the original receipt or proof of purchase.

2. How to Initiate a Return or Exchange:

To start the returns or exchanges process, please contact our customer support team at Contact@MrCBDChicago.com or call us directly at +1(331) 806-0482.

Our team will guide you through the necessary steps and provide instructions on returning the product.

3. Return Shipping:

Customers are responsible for return shipping costs, except in cases where the product is damaged or incorrect due to our error.

4. Refunds:

Refunds will be processed within 5 business days after we receive and inspect the returned product. The refund will be issued to the original payment method used during the purchase.

5. Exchanges:

If you would like to exchange a product, please inform our customer support team during the returns initiation process. We will provide instructions on how to complete the exchange.

6. Damaged or Incorrect Items:

In the event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product.

We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Final Sale Items:

Some products may be marked as "final sale" and are not eligible for returns or exchanges. This information will be clearly indicated at the time of purchase.

8. Tracking Your Return or Exchange:

You can track the status of your return or exchange by contacting our customer support team or using the provided tracking number.

9. Changes to This Policy:

Mr. CBD Chicago LLC reserves the right to modify or update this Returns & Exchanges Policy at any time. Any changes will be communicated through our website.

By making a purchase from Mr. CBD Chicago LLC, you agree to abide by the terms outlined in this Returns & Exchanges Policy. We recommend checking this policy periodically for updates.

If you have any questions or require further assistance regarding returns or exchanges, please reach out to our customer support team. We are here to ensure your satisfaction.

Help

Send us an email at Info@MrCBDChicago.com